General & technical
Login problems, missing access, app issues, or questions about using your 1LnE services.
Submit a Ticket (opens in a new tab)
Prefer email? [email protected]
Support
HOME /Support
1LnE / Support Center
How can we help?
Get help with your app, account, membership, or next step. Tell us what’s happening, and we’ll help you find a way forward.
Growth Lab 1LnE Pulse Business Services
Billing & memberships
Questions about a charge, invoice, subscription, plan change, or cancellation.
Account & privacy
Request account deletion, access to your personal information, or a correction to your data.
Account & Deletion Help
Clear steps for your privacy request.
A few details go a long way
Help us help you.
When submitting a ticket or contacting us, include:
- Your name and business name, if applicable.
- The email address associated with your account.
- The app or service you need help with.
- What happened and the exact error message, if any.
- Your device type: computer, iPhone, or Android.
- A screenshot, if helpful, with sensitive information removed.
Keep sensitive information private. Never send passwords, verification codes, full payment-card numbers, or confidential client records.
Quick answers
Common questions.
A good place to start. Still stuck? Submit a support ticket (opens in a new tab).
I can’t sign in. What should I do?
Use the email address associated with your registration or purchase. If the sign-in screen offers a password-reset option, follow it and check your spam or junk folder for the email.
If you still need help, submit a support ticket (opens in a new tab) or email [email protected]. Never send your password or verification code.
I purchased a membership, but I don’t see my access.
Confirm that you’re signing in with the email address used at checkout. If access is still missing, contact us with your account email, purchase date, and order or receipt number. Please leave full payment-card details out of your message.
The app isn’t working correctly.
Check your internet connection, close and reopen the app, and install any available app update. If the issue continues, send us your device type, app name, and a description or screenshot of the problem.
How do I change my plan or cancel a subscription?
Email [email protected] with your account email, the service involved, and the change you’d like to make. For plan changes, we’ll explain the options, pricing, and effect on your existing agreement before making a change.
Cancellation timing, refunds, and any remaining commitments depend on your accepted purchase terms. Easy Start and other services with an initial commitment may have additional cancellation provisions.
If you purchased through Apple or Google, manage the subscription through that store’s subscription settings. If you’re unsure who handles your billing, contact us.
Does my subscription include custom setup or implementation?
Your selected package determines the included software, setup, training, and support. Additional work can be quoted separately. Contact us if you’re unsure whether a request is included.
How do I report a Growth Lab community concern?
Use an available reporting feature, submit a support ticket (opens in a new tab), or email [email protected]. Include the group or discussion involved and enough detail to locate the issue. Avoid sharing additional sensitive information.
Your account. Your information.
Account deletion
& privacy requests.
To request deletion of your 1LnE Growth Lab account and associated personal information, email [email protected] with the subject Growth Lab Account Deletion.
Include the email address associated with your account. We may need to verify your identity before completing the request.
Email an Account Deletion RequestYou can also contact us to request access to or correction of your personal information, or ask about deletion of another 1LnE account.
What happens next?
We’ll review the account and associated data for deletion and explain any information that must be retained for limited purposes, such as accounting, security, or legal obligations, along with the applicable retention period or criteria.
Uninstalling an app does not delete your account or cancel a subscription. If you want both account deletion and subscription cancellation, please say so in your request. We’ll help identify any separate billing steps.
